Returns and Exchanges Policy
Payment and Delivery 
Frequently Asked Questions 

Returns and Exchanges Policy

Earthwyze Guarantees that we will promptly refund the purchase price or exchange any product found unsatisfactory upon return of the product and proof of purchase.

Returns and Exchanges will be accepted if:

• Product has been purchased within 30 days. 
• Proof of purchase must be provided. 
• A returned product will not be accepted if more than half is used.

Payment and Delivery

All prices displayed on this website are in $NZ New Zealand dollars, and include GST. 
For a currency converter see the BNZ webpage. 

International clients can make credit card payments via Paypal - An invoice will be sent to your e-mail address after submission of your order.

New Zealand clients may pay by cheque or direct deposit into a NZ account which will be supplied by e-mail after submission of your order.

Delivery of products within Hamilton (NZ) is free upon request. 
- Outside this area an additional charge will apply, see PacketPost or Courier.
- For International shipping see International_ParcelPost.

Frequently Asked Questions 

1) Exactly what are you offering?
A range of essential oil based products made from all natural plant extracts without added chemicals or pesticides.  

2) What makes Earthwyze products special? 
All natural ingredients.  The ability to put together custom blends at the request of customers based on their preferences.

3) How can I believe your claims? 
Earthwyze combines the best of Aromatherapy and nature to create high-quality, naturally-enriched products.
Our claims-testing process involves consumer research and/or through ingredient research. 
Earthwyze can proudly say that no animals are ever harmed in any way, during the development of our new products.

4) Why should I get it from you? 
Earthwyze has been cultivating a loyal customer base through great products, great service, and great people.

5) How fast can I get it? 
Courier delivery within 3-5 days nationwide.

6) What if I don't like it after I get it? 
See the returns and exchanges policy above

7) What do I need to do to get it?
Go to "Ordering Products" webpage (click in navigation bar to left of screen) for instructions.